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Terms and Conditions

The following are the terms and conditions for use of the Gardinerfamilyapothecary.com website. This website is for use by people who are 18 years and over only.


We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third party and shall be used for order processing only. Details will be placed on our own mailing list unless otherwise requested.


All orders are subject to availability, in the unlikely event of goods being temporarily out of stock we will notify you directly via email and the goods will be dispatched as soon as available. If the goods are not available within 14 days a full refund for the price of the item will be issued.

Order Processing

Once you have finished shopping you will go through our secure checkout areawhere you will be asked for the details required to process your order. Once complete you will be then issued with an order number and confirmation of your order by email. We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by stripe payments, so you can be 100% confident we have invested in the most secure transaction methods available today. Goods will be dispatched upon clearance of payment on the same day whenever possible.


Internet transactions are processed via our secure ordering facility on a secure server. All major credit cards and debit Cards are accepted and the name Gardinerfamilyapothecary.com will appear on your credit card transaction statement. All prices quoted within the store include VAT. The consent of the cardholder is required to make any transactions.

Website conduct

You will agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Gardinerfamilyapothecary.com  Any copying, transmission or re-transmission of same requires prior written approval of Gardinerfamilyapothecary.com

Price of Goods

The price listed on the website will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increases in prices, change a special offer price back to its original or the imposition of any new taxes or duties, or if due to an error or omission and the price for the products on the website is wrong

The contract of sale is not confirmed until the products are ready for dispatch and a dispatch email is sent therefore, we reserve the right to cancel or refund an order due to a pricing error.


Welcome Offer

Customers who sign up to our email database can enjoy 10% off their first order. Please note, this offer excludes our Ovelle Hand Sanitiser.

Gift cards

Free gifts will not be sent out separately with the purchase of digital gift cards.

Discounts and promotions

Free gifts are limited to one free gift per customer.
The availability of free gifts can change from the time of purchase to the time of packing depending on product availability.
If a customer wishes to return products that awarded them the free gift, the entire order, including the free gift, must be returned in order to receive a full refund.
Free samples are complimentary and elaveskincare.com are not obliged to offer them.
Discount codes cannot be combined with other discount codes or promotions


All orders received will be dispatched within 2-4 working days, where this is practical. Weekend deliveries are not available through our courier.

Should there be a delay in processing your order for any reason – you will be notified immediately. All products are subject to availability and delays may sometimes occur that are outside our control. Any dates specified for delivery are therefore approximate only.

If delivery is delayed for more than 14 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any deliveries money you may have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products.

Orders not received within 7 days should be notified by email to customer service at onlineshop@gardinerfamilyapothecary.com with details of your basket order number. Please ensure you use a valid email address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by email. Retain these details until your order has been delivered and please quote these in any correspondence to onlineshop@gardinerfamilyapothecary.com regarding your order.


When you purchase online you have a statutory right to return a product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched, you can return the product to us and we will organise a refund (excluding delivery cost). Goods must only be returned if they are unused, unopened and in their original condition. Any breakages or damage must be reported with 24 hours of purchase/delivery

Accordance with Specification

Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the website are for the sole purpose of giving an approximate description of the products.


If any manuals or safety instructions are provided with the products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the products or are unsure of your abilities, you should always seek expert advice and assistance.

Disclaimer of Warranties

The information contained in the website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances, including but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the website, any changes to the website, any material or data sent or received or not sent or received or for any of the above- mentioneddamages that result from the use or inability to use the products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.


No contract will subsist between you and Gardinerfamilyapothecary.com for a sale to you of any product or service unless and until Gardinerfamilyapothecary.com accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Gardinerfamilyapothecary.com sends the email to you (whether or not you receive that e-mail)

Modification of terms

We reserve the right to change the terms of use or policies regarding the use of the website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the website


We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal of contractual significance.


The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.


We may terminate the website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these terms and conditions.